Infrastructure Engineer 2
June 1, 2023
Infrastructure Engineer
June 1, 2023
Location: THASAAMAH TECHNOLOGIES – Cochin, Kerala
Job description
Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others.
Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies.
Develop the central document repository and to ensure knowledge sharing across the team and enable best practice
Supporting and taking ownership of all size of projects to develop the capabilities of the Ideal Service Centre
Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meeting
Configure and install various network devices and services.
Responsible for Level 3 support and escalations for network issues.
Work closely with internal and external teams for problem resolution.
Perform maintenance and upgrades of systems and networks.
Check on resource utilization for trending and capacity planning purposes.
Adhere to policies on change management to ensure success of such projects.
Implement security measures and ensure that policies are followed to reach the required level of security.
Ability to work independently.
Analytical and problem-solving skills.
Ability to work in a fast-paced environment.
Knowledge about Cisco, HP, Dell & Juniper Routing & Switching, Cisco & Alcatel VOIP knowledge, Cisco Security appliances, San Switches.
Ability to commute/relocate:
Cochin, Kerala: Reliably commute or plan to relocate before starting work (Required)
Education:
Bachelor’s (Preferred)
Experience:
total work: 5+ years (Required)
